Goldsmith's Case Study

Organisation: Goldsmith’s University
Sector: Education

The Challenge

Faced with an aging mailing system with frequent downtime, which had also become difficult to support – The organisation needed to plan how to replace a complex system that had evolved over time to something that also included an integrated calendar system. They compared the Google offering to Microsoft Office 365, but were unhappy with how Google used their data. Therefore they decided  on Office 365 because it complied with their data protection requirements and helped to reduce down the number of third party suppliers due to integration with other software and devices.

What we did

Following consultation, planning and testing, we advised them on the best approach to help their students and staff adapt to the new system. Following a migration of 3 terabytes and 15,000 mailboxes in a 3 week turnaround we provided a range of support for their IT team and end users which included;

  • Training and support materials for end users and IT team
  • A drop- in centre on campus for support
  • “how to” seminars
  • Remote helpdesk support

 

“excellent work on the email migration, the response has been very positive”

Mike Jones, Head of Applications and Corporate Systems
Goldsmiths, University of London