Industry
Technology
Challenge
Replacing an existing stale, disused intranet with a vibrant hub for communication and collaboration that sits within existing Microsoft licences, and relaunch internal communications.
Results
A highly engaged workforce that's driven by their intranet, reduction in mass email sending and the associated low level of responses, and continual development driven by colleague ideas.
From day one, [Perspicuity] have been engaging and willing to help on any matters ... We very much look forward to further developing our SharePoint intranet in partnership with the company.
About Open GI
Based in Worcestershire with over 500 employees, Open GI is a leading insurance technology partner with a strong reputation for delivering reliable yet game-changing software solutions, having supported brokers, insurers, and MGAs across the UK and Republic of Ireland for over 40 years.
The Opportunity
Proudly holding 'open' in their name, Open GI has very collaborative relationships with both employees and customers. This forward-thinking organisation promotes transparency and actively works on maintaining a close relationship with employees. Through feedback, it became apparent that the existing intranet was causing not only a poor experience for employees, but a headache for IT who were struggling to manage and update this highly custom solution. Over time, this intranet became stale and unused, causing multiple collaboration issues.
Being an organisation with innovation at its core, Open GI embarked on finding a solution that was modern, easy to pick up, and made use of their existing M365 licences.
The Perspicuity Solution
Open GI had a very clear vision for what the next version of their intranet would look like. Throughout the planning and development of the intranet, Perspicuity and Open GI closely collaborated in a series of workshops that involved multiple stakeholders from across the business. From the beginning, internal comms had active involvement, providing Perspicuity with key insight into Open GI's culture and ways of working. This approach, paired with Open GI's vision, enabled the craft of an intranet which truly felt a part of the organisation.
As a part of the workshops, 'content author training' provided the team at Open GI the skills and insights into publishing engaging content to keep the intranet fresh whilst providing a highly-personalised experience. At go-live, Open GI hosted a 'comms festival', formally launching the intranet to its 500+ employees, which included guided / tutorial style content alongside delivering messaging around the capabilities and purpose of the intranet. This festival ended up being the catalyst that drove engagement and cemented trust with employees that their Percy Intranet was more than just documents and news - it was a space to connect and collaborate with meaning.
The Outcomes
Since launch, the content authors have taken the reins of the intranet and introduced a highly interactive content strategy that's driven colleagues to the intranet. It's become self-sufficient and reduced the amount of mass emails being issued within the organisation. With high engagement across all departments, it's inspired new ways of working, and with the introduction of Power Automate and Viva Connections, Percy is also now embedded within Microsoft Teams.
"After a thorough tendering process where we looked at a number of different companies to deliver our new intranet solution, Perspicuity came out on top from both a requirement and cost perspective. From day one, they have been engaging and willing to help on any matters, fully listening to our requirements and delivering a solution that has ticked the boxes.
They also happily supported us with our comms festival during the launch to ensure maximum engagement across the business at such a crucial time. We very much look forward to further developing our SharePoint intranet in partnership with the company."
Nick Sturdy | Internal Communications Manager
The Tech We Used
